Deleting a dummy sales transaction

Hi Psb2 

Thank you for your response.

I'm sorry to hear that you're having difficulties on deleting the invoice. Can you try to open the invoice select on history > open the payment > right click on the payment transaction and select delete. Make sure that you've changed the Setup menu > Preferences > security > transaction can't be change. After deleting the payment, you can now go to invoice > open the invoice and delete sales. Kindly refer to the following screenshots below:

Please let me know if this still doesn't work, can you please provide me a screenshot so that I can take a look into it further. 

Cheers,

Princess

Please see attached Pic1 & Pic2 from the history. 

Hi Psb2 

Thank you for your reply. I appreciate you taking the time to include screenshots in your response.

Having a look at the screenshots, it looks like you opened the sale transaction. Can you try to open the payment. Please see the highlighted part of the attached screenshot below:

Please let me know how you go about this.

Cheers,

Princess

Hi Princess,

I have already sent you a screen shop of the payment. It was in the second attachment. 

I am attaching it again for you. 

Hi Psb2 

Thank you do much for your patience.

I'll look into this further, and rest assured that I will update this post once I've found a fix for this issue. Your understanding is greatly appreciated.

Cheers,

Princess

Hi Psb2 

Thank you so much for your patience.

In this matter, as we can't simply delete the deposit, the invoice will first need to be reversed. Kindly go to Sales register >> select the Closed Invoices tab > and open the sales transaction >> reverse sale. Please see the sample below:

Once reversed, this will create a credit note for the total amount of the original order. Then you'll need to settle the credit by recording a refund payment. This is explained in this Help article.

Please note that you'll need to set the preferences to allow transactions to be reversed.

Cheers,

Princess

Your solution will work only if we do all these tranactions in one month (recording sales, deposit and reversal). 
In my case, I recorded the dummy invoice in Jun and received the deposit partially in July so after I do the reversal as you suggested, I will end of with a minus figure in my accounts as of 30/06/2023 but i know that it will get fixed in July month.

See the attached balance sheet account for customer deposit and AR ledger acccount as of 30/06/2023.

I hope you do not have any solution for a tranaction in this type. 

Hi Psb2,

Thank you for your response. I understand that reversing the sale will have an effect on your ledger account. However, this is how AccountRight currently works, and it'll provide you with the negative amount from the date you recorded the sales. With regard to this effect on your account, it would be best to speak to your accountant for further assistance.

Cheers,

Princess

Hi Psb2, 

Thank you for your sharing feedback. We apologize for the inconvenience caused to you. We'll surely raise your feedback to the relevant team regarding your issue with your recorded sale. We also encouraged you to post your feedback in our AccountRight Exchange Ides for consideration by our developers.

As for the double entries, can you please contact us so that we can check and investigate this further?

Cheers,

Princess