Hi,I have an old purchase order from February that was short suppllied and I want to delete it. Every time I try to delete it I get the message: "Connection Error: We're sorry, but something has interrupted AccountRight and you'll need to restart"I have restarted several times and have also closed down my entire computer and restarted it and I still get this message.Also I have had MYOB needing to close quite a few times when I switch files - all since the new update.Very frustrating.

Hi Connockity Thanks for your post. To further assist you with this, kindly look for the "View error details" from the error message you received. Once you click the View error details, kindly attach the error log to your post. Best regards, Doreen

Hi Doreen,I don't get 'View error details'.I get 'Learn what can cause connection errors' - when I click on that I get directed to this page:https://help.myob.com/wiki/display/ar/Error%3A+Connection+error#utm_source=AccountRight&utm_medium=InProductHelp&utm_campaign=connection_error&idam_ID=b46e5af6-2b8d-40d7-bf02-5f406f67abdb&sid=65198865d11ec090d871c03281c17f2ced68dedc6d6b933eec9f3936c52e628b I have restarted my computer - many times since then but still I cannot delete this PO.MYOB has also been running really slowly, timing out and had many times when switching between files and MYOB just closes.

Hi Connockity Thanks for your reply. After you click the Learn what can cause the connection error and it lead you to a link where there are resolutions given that you can follow to fix the error. Kindly follow the steps provided from The Help Article Error: Connection Error. Please let me know how it goes. Best regards, Doreen

Thanks Doreen, as I stated I have already followed the steps and that didn't help.

Hi Connockity Thanks for the update. Since you already tried the Help Article I have provided but still the same error, kindly get the diagnostic log so we could investigate this further. To go the diagnostic log, The Help Article AccountRight Diagnostic Log will provide you the steps on how to get then kindly attach it to your reply. Best regards, Doreen

Deleting a stock order | MYOB Community

17 Replies

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Connockity
Trusted User
2 years ago
Hi Hannah,
If you looked at the previous conversation you will see that I have already gone through those steps and the latest stage was I was asked to provide the diagnostic log, which I did, and no one has done anything to help me with this since.
Hannah_V
Former Staff
2 years ago
I apologize for the late response, kindly attach the diagnostic log and send it thru a private message so that we can further investigate what happens to your account. Thank you!
Hannah_V
Former Staff
2 years ago
Hi, Connockity follow-up on the information that is being asked above so that I can further assist you.

I'll be happy to help!

Regards,

Hannah
Connockity
Trusted User
2 years ago
Hi Hannah, are you asking me for any information or just telling me your are looking into it?
Hannah_V
Former Staff
2 years ago
Hi, Connockity regarding the error message that you have are you able to perform the troubleshooting on your end by looking into this Help Article: Connection Error

Also, can you please attach a screenshot of it?

I already have the diagnostics that you provided and I'll look into it.

Thank you!
Connockity
Trusted User
2 years ago
Hi Hannah,

After months of trying to delete it - it worked today - may have been the new update.
Hannah_V
Former Staff
2 years ago
Hello, Connockity I appreciate your patience here and thank you for letting me know.

Forum Discussion

Deleting a stock order

17 Replies

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