Hi Brainstrust
In the new world of emailing invoices directly to accounting systems, is there a way of having the statements and reminder inovice emails being emailed to a different email address?
I know for my business, I have invoices going straight to MYOB, however, Statements I would like to receive them in my business email account.
I can't find anything in the help files to answer this question.
Thanks
Simone
Hi Celia_B and the rest of the brains trust.
It has been 2 years since this question was asked and I am wondering if the development of this feature has progressed any further. We have the same issue with some of our larger customers and this is causing delays in getting message to the correct people in a timely manner.
Regards
Amanda
Hi BineBarDining,
Thank you for your post.
We appreciate you expressing your concern for us. In this matter, we have clients who are now requesting that statements go to a different email address to where you email the invoices and to date when emailing statements from the MYOB app. You can only manually change the email address when at the email stage or print the statement and manually email it to a different address. We will pass this on to the relevant teams but will also recommend posting this as a suggestion on our Ideas Exchange board as that is reviewed by developers while considering the product.
If you still have other questions or concerns, please contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi BineBarDining,
We hope this message finds you well. We just want to check back with you regarding your concern. If you still need further assistance with this or if you have other questions and concerns, please feel free to contact us again or create a new post. We are happy to help.
Kind Regards,
Cel
Hi AmandaEx,
While we don’t have any updates on this feature right now, we recommend adding it to our Product Ideas page. That way, our team can see the demand and might consider it for future updates. MYOB AccountRight Ideas Exchange
Regards,
Earl
This is a basic need for any current billing system to have. Any mid to large size business now has different areas to their billing system. Electronic receipt of invoices into many of our larger clients have different statement and invoice emails we are required to send to. This is now becoming a significant enough issue for us that we are looking at changing billing products to another supplier.
Agree Simone - is a huge downside that the product does not have the software set to let us choose which email address to use for statements separately to invoices - needs to be a basic requirement and anutomatic at card setup time.
