As a matter of course I send invoice emails on the day of delivery. Today all emails sent have bounced with the error code "Rejected". This is for all customers, all with different email addresses.
Are you able to advise if there is a broader issue and if not, how I can investigate further.
Thanks
Hi Gazf2t,
Appreciate your detailed post. These error occur due to the recipient email addresses being blacklisted or having settings that block the emails. Our backend team can take a look at this for you, you can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
I’m having this issue too since yesterday
It’s clearly an issue since the update. I didn’t have any of these issues before
Hi Gazf2t,
We don't have any reported issues like this in our system at the moment. But don't worry, our team is here to help you out with it. Make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Sorry but what do you mean there aren't "any reported issues". Two other Users have reported the same problem in this thread and I've lodged a Ticket.
Unfortunately the response I got from MOCA was a form response telling me it's all probably my fault.
Sorry but I've been sending these emails to the same customers every week for years and so when they all get rejected in the first run after an update, kind of suggests that not only did I not suddenly changed all my email settings overnight but neither have my customers.
Very disappointed that clearly there has been no investigation at all of a problem that has resulted from the software update. What am I now supposed to do?
