Forum Discussion

JulieT's avatar
JulieT
Experienced Cover User
11 months ago

Emails failing

Hi,

I am having trouble getting some emails out of MYOB.  Clients/Employees have confirmed their email address is correct, but they keep bouncing back.

 

It happened once before and it was an issue with MYOB permissions, I think.  Please help.

 

Julie

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi Juliet,

     

    To check if the email address has been blacklisted, please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount. Our team will be able to assist you further with this issue.

     

    Regards,

    Sai

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