Every time I enter a purchase the Enter Purchases window closes

Hi RJRFT 

Thank you for your post.

In AccountRight once you had recorded the entry in the Purchase window. It will only close the saved bill or the recorded bill you've had entered. This will go back to the screen where you can enter a new purchases again. 

Could you please try clearing your AccountRight cache and see if this still happens.

Please feel free to post again I'm happy to assist. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

Hi Princess,

Thanks for your reply.

I cleared the cache as per the instructions but the Enter Purchases window still closes after each entry.

Also FYI, the link to the instructions you sent me only shows half the instructions but I managed to find another page where it fully loaded:

https://community.myob.com/t5/Tips-and-Tricks/Clearing-the-AccountRight-Cache/td-p/592973

Hi RJRFT 

We appreciate your patience on this issue. And thank you for getting back to us and provide an update. 

In the new version of MYOB  The purchase window will automatically close once you enter a purchase and record it. and you will then be directed to a page where you can enter a new purchase. You must open the purchase window each time you enter a purchase. and currently there is no other way to prevent that. 

Please feel free to post again if you have further questions or suggestions, or if you need further assistance. 

I'm happy to assist. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheer,

Cel

Hi RJRFT 

I just simply want to know how you go about this issue, If you need further assistance with this, Please don't hesitate to contact us again 

And we're happy to assist you. 

Feel free to post again. 

Cheers, 

Cel

Hi Celia,

The issue is that when entering a pile of bills it is time-wasting and annoying to have the window automatically close after each bill is entered. You have stated that there is no solution to this issue so it seems there is nothing else to add.

Thanks

Ruth

Hi RJRFT 

Thank you for getting back to us and provide an update on the issue. 

I understand how frustrating this appears to be for you. As I said in my previous post, Basically after you record a purchase, this window will automatically closed after you record it. And each time you make a new purchase you must open a new window. 

Thank you for your feedback, I encourage you to please take a moment to post on the AccountRight Ideas Exchange board for consideration.  You can check on this link  https://community.myob.com/t5/AccountRight-Idea-Exchange/idb-p/AccountRightIdeas.

If you need further assistance in the future, feel free to post again. I'm happy to assist. 

or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel