We are seeing an increased incidence of bounce back emails for invoices that are being sent from MYOB with the message:
Diagnostic-Code: smtp;550 5.7.509 Access denied, sending domain apps.myob.com does not pass DMARC verification and has a DMARC policy of reject.
Has something changed, because it's taking up a lot of admin time contacting customers, and we do not have a dedicated IT team.
Hi cramptons,
Sorry to hear you're having trouble with MOCA and that you haven't received a response yet. If you need help sooner, you can try reaching our support team through other options available at this link under "Get help from our team." Hopefully, that gets you the assistance you need.
Regards,
Sai
Hi Sai,
Thank you for the suggestions, however, none of the above works.
MOCA is unavailable and I still have not received a reply to my online query.
Do you have any idea how time consuming it is, having to click on 'Allow' for every invoice and payslip, and then after that, when the white icon appears, to have to close MYOB and reopen it with email, password AND security code. Could you please advise how I can get some help with this.
It has never happened in the past.
Hi cramptons,
Handling manual approvals for invoices and pay slips, along with constantly restarting MYOB to enter your credentials, can indeed be quite a time sink and tedious. Given how urgent and inconvenient your situation is, the quickest way would be giving our support team a call. You can find their phone number at this link.
Cheers,
MYOB
