Forum Discussion

karenpcbs22's avatar
3 years ago

Invoice Numbering Changed and Using Old Numbers

Hi,

 

Suddenly, the invoices that we generated through MYOB yesterday have reverted to an old number sequence (and without the leading zeroes), so we now have a series of invoices that have been sent to customers with numbers already used on other customer invoices previously. 

 

We're using Account Right Plus 2022.9.0

 

How do we stop this from happening, and how do we fix the invoices that have already been sent out to have a correct unique number?

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi karenpcbs22 

     

    Welcome to the Community Forum. I am sorry to hear you are having problems with the automatic invoice numbering.

     

    Invoice numbers are designed to default to the first number available in the 8-character sequence, but sometimes when old invoices are deleted, it will try to use that number and affects the sequence. 

     

    A way for the software to 'remember' a new sequence, is to manually change the invoice number to the desired number. After doing this manually for a few invoices, the software will remember the new sequence and automatically process this for any future invoices.

     

    Hope that helps.


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