irregular transactions in accounts
so, a little complicated to explain the problem we're having...
The way we handle credit card payments is the following:
1. receive payments from "merchant clearing account" that we have set up
2. when the funds come into bankfeeds we transfer the money into the "merchant clearing account"
I was trying to balance this clearing account and discovered one invoice had been paid from the incorrect account (bank account #1) - this happens occasionally but is easily rectified by entering into the payment and changing the "paid from" account to the merchant clearing account. On this occasion the "paid from" account is locked even though it is not from a locked period so I can't change it and cannot balance the account.
I then noticed that there are transactions in the payment history that have not been performed by us eg "transfer from deposits" into and out of "customer deposits". These have occurred on all of the credit card payments on 9, 10 and 11th July and again on the 14th there has been a large number of transfer from deposits occurring.
Then, even wierder, when I click to open the payment it takes me to a completely different customer transaction dated in 2015.
I spoke to our accountant and they were as perplexed as we are and suggested there may be a glitch in your system.
We really need this fixed up as soon as possible
thanks
