Job activity summary report

Question

Hi Guys i have just come accross our monthly job activity summary report we do each month to track Payroll cost to each employer has dropped the wages account code 5-4002 - linked to a job name in payroll - we have done this report for over 5 years now each month and this month it no longer shows the job name linked to 54002 and hence not showing the amounts either

if i check the account code 54002 i can see where it has stopped showing the job name i have back dated to Nov and you can see from Dec 8th onwards it drops the job name off the report - then of course it no longer show on the job activity summary report either - i have called MYOB support and no one knows why it has happened - i ran the report on the 10th Jan and it worked fine i have the print out to prove it - but something happened after 10th jan and the report has dropped the job name back to Dec - can anyone help???

samaram · Answer

Hi soho-99&nbsp;
&nbsp;
Welcome to the Community Forum.
&nbsp;
As a first point of troubleshooting I would like to check that it's not just a display issue. (The cached information can cause some unexplained reports issues which can be resolved by forcing it to take a fresh copy of the information)
&nbsp;
Can you please try the following:
1.&nbsp;Open AccountRight company file in a web browser&nbsp;then run the&nbsp;same report.
2. Close the program,&nbsp;clear the AccountRight cache&nbsp;open the program and run the report again.&nbsp;
&nbsp;
If both still does not displays the report correctly, could you respond letting me know if the date you identified of 10 January; was the file migrated or upgraded since that date? Do you still have a copy of that report for comparison?&nbsp;
&nbsp;
If you send both reports by&nbsp;attaching&nbsp;them in your reply (redacting any sensitive information or alternatively as a private message) that would help in investigating.&nbsp;
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Job activity summary report

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