Forum Discussion

ke's avatar
ke
Cover User
1 year ago
Solved

Karen

I have come into work today and when I either try to make a payment or receive a payment either my supplier or customer names are not coming up.  The names are in my list of cards with amounts owing etc  but no names come up when I try to make or receive a payment.  

  • Mike_James's avatar
    Mike_James
    1 year ago

    Hi ke , you should check your preference settings, in case the option to choose card IDs instead of names has been selected. (Set-up, Preferences, Windows, Select cards by Card ID...)

3 Replies

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    1 year ago

    Hi ke , you should check your preference settings, in case the option to choose card IDs instead of names has been selected. (Set-up, Preferences, Windows, Select cards by Card ID...)

  • ke's avatar
    ke
    Cover User
    1 year ago

    Thank you Mike_James. Problem fixed.  

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hey there Ke,

     

    I'm glad to know that the workaround provided by Mike_James worked on your end. If you encounter any issues in the future, feel free to post again.

     

    Mike_James, thank you for providing the workaround regarding customer names not coming up. This will also help other users with the same issue.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.