Forum Discussion

Karen22's avatar
Karen22
Contributing User
10 days ago
Solved

PAYG withholding including Superannuation

The PAYG withholding category on my Balance Sheet (Reports) is including both PAYG withholding and Superannuation payable.  This is also happening on the Dashboard where both PAYG withholding and Superannuation payable are displaying the same combined amount.

I have gone into Pay Items, selected the Superannuation Tab, selected Superannuation Guarantee and changed the linked payable category to Superannuation Payable.

I thought that this would correct the Balance Sheet and Dashboard but these are still displaying the combined amount under PAYG withholding.

  • Hi Karen22

     

    Fixing linked accounts for superannuation pay items usually resolves this issue. Since it didn't work, it's best to contact support for further troubleshooting. You can create a support ticket from the MyAccount window or use live chat through MOCA.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Karen22

     

    Fixing linked accounts for superannuation pay items usually resolves this issue. Since it didn't work, it's best to contact support for further troubleshooting. You can create a support ticket from the MyAccount window or use live chat through MOCA.

     

    Thanks,
    Genreve

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