Forum Discussion

Vadar's avatar
Vadar
Contributing Cover User
3 months ago
Solved

Superannuation setup

Hi, I am trying to set up superannuation payments, but it won't accept my address and it's not listed on the pop up so I can't go any further.

  • Hi Vadar

     

    Yep, there is an address step in Pay Super, but it only accepts suburbs from a fixed list, which is why yours keeps dropping out.

    For now, just pick a nearby suburb with the same postcode so you can finish the setup; it won’t affect how your super is paid at all. At our end, we can have your actual suburb/postcode added to that list, so next time you go into Pay Supe,r you’ll be able to use your real address without hitting this issue again.

     

    Regards,
    Genreve 

     

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi Vadar

     

    Yep, there is an address step in Pay Super, but it only accepts suburbs from a fixed list, which is why yours keeps dropping out.

    For now, just pick a nearby suburb with the same postcode so you can finish the setup; it won’t affect how your super is paid at all. At our end, we can have your actual suburb/postcode added to that list, so next time you go into Pay Supe,r you’ll be able to use your real address without hitting this issue again.

     

    Regards,
    Genreve 

     

  • Vadar's avatar
    Vadar
    Contributing Cover User
    3 months ago

    Have picked up a district close by with same postcode, no suburbs where I live and it will be changed by your end, and I don't have to do anything else??

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