Forum Discussion

DO2's avatar
3 years ago

Payables Reconciliation Summary

Hi all, I tried to generate the payables reconciliation summary but it always says there's no information to display when clearly there should be something. Please help, thank you!

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  • Norine's avatar
    Norine
    Experienced Cover User
    3 years ago

    Hi

    This happens to me often in MYOB and not just with Payables Rec. I have found that I constantly have to logout of that screen or report and then go back in & try again. Sometimes even have logout of MYOB completely. I have found it doesnt update info automatically as you would expect Live file to do.

  • Hi DO2 and Norine 

     

    The "No information to display" message when running the Payables or Receivables report is typically caused by pipe characters in order/invoice numbers. The pipe character is the vertical bar |

     

    In the Purchases/Sales register find and remove the pipe character in order/invoice numbers.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.