Error Message - Payables Reconciliation Report with Tax

Hi All

Thank you for providing the requested details.

We were able to execute a fix on your company file. Please log out and then log back in to see if the report is working now. Kindly let us know how it goes on your end.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi Umag, 

Thanks for bringing this to our attention and sorry for the late reply.

It's unfortunate that you're experiencing an error with the Payables Reconciliation report. Currently, we can't pinpoint the exact cause with the details we have. If the problem is still ongoing, we'd appreciate it if you could share your browser's console log with us. It would also be helpful if you could try generating the report from the desktop version of AccountRight to check if it's a browser-related issue.

Here's how you can save the console log:

1. Open Chrome, click the 3 vertical dots, and select More Tools > Developer tools.
2. Go to the Console tab.
3. Right-click and select Clear Console.
4. Try to open the report again (to trigger the error message).
5. Save the error by right-clicking on the Console Tab and choosing 'save as'. Save the log to a text file (notepad).
6. Attach the log to your next response.

We're eager to hear back from you. Any additional information you can provide would be greatly appreciated.

Thanks,
Genreve

Hi,

I too am having the same issue. Attached is the console log.

Could you please assist as this is only happening to the one entity our company uses.

The other 6 entity reports are working fine.

Hi, tanyar1707

Thanks for your post.

Upon replicating the issue you're having with Payables reconciliation with tax report, we were able to generate the report successfully. If you're still having issues, we recommend changing the web browser you're using and checking with other users of the business file to see if they're experiencing the same issue. Please let us know how it goes.

Best regards,

Doreen

Thank you for you reply.

As I said the other entities (company files) are not experiencing any issue with running this report.

I have now included the Desktop version we use with the error report I am receiving.

As mention my company file is the only one that is causing this report to fail.

The other 6 MYOBs used are having no issues.

It is on only the web version that is not allowing this report to run.

Have you any resolution to this problem?

Hi tanyar1707,

Thanks for your response.

If you receive the error message 'Operation Timeout, this is due to the large amount of data included when running the report. To correct the situation and for you to be able to access the report you need without any error messages, you can follow the steps provided in the Help Article: AccountRight Timeout Extender. You may also reach out to your IT person if you are unsure of how to complete the steps.

Feel free to reach out if require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi,

Our IT Department has followed your instructions regarding the Timeout Extender and it has failed to fix the isssue. Is there anything else that could be causing the problem. This report is a base MYOB report so I am not sure why it is only affecting the one entity.

Hi tanyar1707,

Thank you for updating us.

Since you were able to complete the Timeout Extender steps to fix the issue, however, the same error message is showing up. With that, please generate the report again so that the error message will show up, and then check the diagnostic log. This will allow us to further check on your concern. To get the diagnostic log, please see the Help Article: AccountRight Log Locations for more information.

We're looking forward to it.

Best regards,

Doreen