Question Error

Question

When entering bills from In-tray I keep getting this error:

Question:

An Application has timed out. Would you like to retry the opertaions and when I select 'retry', the same error appears over and over again then MYOB shuts down.

I switched to web browser veriosn and now error is:

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: ac51a223-704d-45de-b825-698b0f848dbb.

Please help I have to do a payment run today!

datwell · Answer

Serial # ... 4229&nbsp;

genreve_s · Answer

Hi DAtwell,&nbsp;
&nbsp;
Thanks for posting.&nbsp;
&nbsp;
For us to know the issue and provide further help. May I ask for the AccountRight error logs? Please follow these instructions to find the error logs.&nbsp;
&nbsp;
If you want to add additional information feel free to reply to this thread. We are forward to your reply.
&nbsp;
Cheers,&nbsp;Genreve.

datwell · Answer

The instructions link is not working for me (see attacehd screenshot). I previously attached the error log, is this what you need?

leneth_a · Answer

Hi DAtwell
&nbsp;
Thanks for the update. Apologies for the delay in getting back to you.
&nbsp;
You may check the timeout extender for Timeout-based errors. You can find instructions for using it here: &nbsp;AccountRight Timeout Extender.
Do note, we recommend people get their IT professional to assist if they are unfamiliar with modifying this type of file.
&nbsp;
I hope it goes well, and consider giving a kudos if the information was helpful.
&nbsp;
Cheers,Leneth

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