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Antcity's avatar
Antcity
Experienced Cover User
2 years ago

System not recognising customer email addresses?

When I select invoices from the "Sales/Invoices" screen, and click "Email", I get the little yellow exclamation mark icon and an error message stating that "One or more selected invoices don't have a customer email" however all of these customers DO in fact have an email saved in the customer card. If I drop into an individual invoice and select "email invoice" the system immediately recognises there is indeed an email address and opens the email pop up window, all tickety boo. Does the bulk email function not work? Is there a setting somewhere I need to change?

 

Thanks

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  • Eric3's avatar
    Eric3
    Trusted User
    2 years ago

    I've had this problem in the past, it was usually because there was a space or an comma instead of a full stop in the address.  However, you're saying that you can send them individually as well, which seems odd but if there's an error in the address, the individual function may not pick it up.