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Extreme1's avatar
Extreme1
Contributing User
5 months ago
Solved

User unable to access customer address

One of our users is having issues with the customer address field.

When converting a quote to an invoice, the address field box disappears from her screen.

The address field will show when saved as a PDF but the user is unable to view the address field on her screen.

Is this a user access issue?  

Hoping that somebody can assist with what appears to be a very simple problem!?!?

 

  • Doreen_P's avatar
    Doreen_P
    4 months ago

    Hi, Extreme1

     

    Thanks for your post.

     

    Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago

    Hi, Extreme1

     

    Thanks for your post.

     

    Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen