Forum Discussion

oliver1's avatar
oliver1
Contributing User
2 years ago

Tax Code issue

Hi,

See attached. I posted about this prior and I haven't had the issue for a few weeks so I thought it had been fixed. Issue still happens where a PO cannot be saved or processed due to this tax code error. Happens randomly with any supplier. The most annoying part is MYOB hasn't got a 'save as draft' option like Xero does so once this error happens you have to start all over again.

Any ideas why this error comes up? Remember i can create a new PO with this supplier identical and it'll work so its nothing to do with supplier set up etc.

6 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi oliver1

     

    Thank you for your continued engagement on our forum and for providing the screenshot of the purchase order with the error message.

     

    I understand that this error message has been causing intermittent issues for you, and I apologize for the delayed response. Given that this purchase order seems to have multiple line items, it would be beneficial if you could share a screenshot of the entire purchase order. 

     

    Looking forward to your response.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi oliver1

     

    Trust this message finds you in good health. I'm reaching out to ascertain if you require further assistance with creating your purchase orders.

     

    Should you need more help, please feel free to send us a screenshot of the entire window while creating the purchase order. This will enable us to provide more targeted support.

     

    THanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi oliver1

     

    Since we haven't received any updates regarding your concern, we will be closing this case for now. 

     

    If you require any other assistance, feel free to create a new thread in the forum.

     

    Thanks,
    Genreve

  • oliver1's avatar
    oliver1
    Contributing User
    2 years ago

    Hi,

    I have made multiple posts now regarding this issue and technicians have tried to help. Unfortunately they don't know how to fix it I just wanted to post letting you know its still an issue to resolve. Thanks

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi oliver1

     

    Thank you for posting again. 

     

    I'm sorry to hear about the issue persisting. I believe we can help with this concern. To do so, can you send us a full screenshot of the purchase order creation window.

     

    We look forward to your response.


    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi oliver1

     

    I'm just following up regarding your concern with creating purchase orders in your file. Feel free to send us a full screenshot and we'll help further with this concern. 

     

    Thanks,
    Genreve

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