Time billing crashing when save order

Hi SB2084 

Are you getting any error message while trying to save it as an order? If yes, please attach a screenshot of the error and the detailed log here so we can investigate further. 

Thanks Komal, we have narrowed it down to my computer only, the other two users are fine. I did try contacting support but over the course of almost two hours got bounced from one person to another and when put on hold for the third interminable time I had to move on to other work. I have been using other peoples computer when needing to do this task in the meantime. 

This is the error message.

AccountRight Application Error Report
=====================================
Application Version: 2022.6.24.6864
Application File Version: 2022.6.24.6864
Incident Id: 1994d01b-073b-4301-9a0b-5e4146fa74d9
Time: Thursday, 11 August 2022 1:27:16 PM

Code:
System.InvalidOperationException

Message:
The instance of entity type 'ActivitySlipTransactionLine' cannot be tracked because another instance with the same key value for {'RecordID'} is already being tracked. When attaching existing entities, ensure that only one entity instance with a given key value is attached. Consider using 'DbContextOptionsBuilder.EnableSensitiveDataLogging' to see the conflicting key values.

Hi SB2084 

Sorry to hear about your experience with the phone based teams. We're aware of an issue where some users are presented with the error you attached above, and our teams are working on resolving this permanently.

This error usually occurs if you use the WIP button to add activities to the order or invoice. If you try recording the order after adding a batch of activities manually, are you then able to save it? This process ensures activities are  properly removed from the WIP window. Please let me know if another process is followed so I can then investigate further. 

We enter all transactions into Time Billing, and use 'prepare time billing invoice', and change it from Invoice to Order.

Not familiar with WIP

Hi SB2084 

WIP is work in progress window. If you're not using that option, please try clearing AccountRight cache on your system and then try to replicate the steps, is it still behaving the same? 

Hi Komal,

Unfortunately that did not work. If it helps with the trouble shooting, I have been using a work around I found. I am able to save as a QUOTE, open the quote and THEN save as an order without it crashing. 

Very frustrating and time consuming, but at least I can do my job at my own desk!

Hi SB2084 

Thanks for providing additional information on this. I've forwarded this to our teams and will post an update once anything around this changes. 

Hi Komal

This issue persists, and is causing me a lot of inconvenience as I have to use another computer for some of my work. The workaround I thought I had found is not one after all - if I create a quote in time billing and then convert to an order, the hours I picked up are not removed resulting in them being double billed.

Would appreciate if this could please be elevated to an urgent request?
Many thanks

Sarah

Hi SB2084 

Apologies for the delay in getting back to you. At this stage, I do not have a further update on this but it's being looked at and I'll post an update once it's resolved.