Forum Discussion

Extreme1's avatar
Extreme1
Contributing User
9 months ago

User unable to access customer address

One of our users is having issues with the customer address field.

When converting a quote to an invoice, the address field box disappears from her screen.

The address field will show when saved as a PDF but the user is unable to view the address field on her screen.

Is this a user access issue?  

Hoping that somebody can assist with what appears to be a very simple problem!?!?

 

  • Hi, Extreme1

     

    Thanks for your post.

     

    Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, Extreme1

     

    Thanks for your post.

     

    Most likely, this is due to a user's access. We recommend checking the user access to ensure that the role to view the customer address is checked. To do this, kindly check the Help Article: Manage users.

     

    Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

  • TSGW's avatar
    TSGW
    Experienced User

    There is no option for customer address report on Myob Business