Verification failure

I am so annoyed with MYOB. I now cannot send any invoices through MYOB. I uploaded all necessary verification, and was sent an email saying it failed and to upload a picture of my documents. I tried to do this and it didn't work. I have sent a report and waiting for a response. This is so unproductive for businesses. MYOB this is a disgrace. No wonder everyone says go to Xero. 

Can someone get back to me so I can get the rectified and go back to running my business.