Forum Discussion

janep's avatar
janep
Experienced Cover User
5 years ago
Solved

When emailing a purchase order. The email address shows as an invalid email address.

We are unable to email PO where the email address contains an "&" and "."

We are currently emailing to ourselves and then forwarding

Why is the email showing as invalid when trying to send from MYOB?

  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi janep 

     

    Thank you for your reply.

     

    Having investigated this further, the & in the email address would be the cause of that message. Personally I have not come across an email address with ampersands in it. However following some research they do exist, but most email systems will only allow for standard English Characters(A-Z), numbers 0-9 or dashes (-) to be setup. So while it is a valid email address, AccountRight will currently not allow it, but it is something I will pass on to the relevant team to have a look at further.

    In the meantime, I would recommend speaking to that particular client and see if they do have a different email address that can be used.

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  • Jesh_D's avatar
    Jesh_D
    Former Staff
    5 years ago

    Hi janep 

     

    Thank you for your post.

     

    From my understanding, the characters you have provided should not be causing an invalid email message. Instead, when you get a message that an email address is invalid, it generally means that you have not separated the addresses by a semicolon without spaces. Please have a look and let me know if that is the case you are receiving this message, however if it is not we will investigate the matter further for you.

  • janep's avatar
    janep
    Experienced Cover User
    5 years ago

    Hi Jesh

    When emailing it pops up in a red box ERROR  ... is not a valid email address

    We can use the same email address when emailing the supplier direct from Outlook

    Not sure why MYOB will not recognise the email?

     

    Regards

    Jane

  • Jesh_D's avatar
    Jesh_D
    Former Staff
    5 years ago

    Hi janep 

     

    Thank you for your reply.

     

    Having investigated this further, the & in the email address would be the cause of that message. Personally I have not come across an email address with ampersands in it. However following some research they do exist, but most email systems will only allow for standard English Characters(A-Z), numbers 0-9 or dashes (-) to be setup. So while it is a valid email address, AccountRight will currently not allow it, but it is something I will pass on to the relevant team to have a look at further.

    In the meantime, I would recommend speaking to that particular client and see if they do have a different email address that can be used.

  • janep's avatar
    janep
    Experienced Cover User
    5 years ago

    Hi Jesh,

    Thanks for your response, supplier only has that email

    So we will continue to save into a PDF and email, hopefully the next update might address this

    Kind Regards

    Jane

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