Forum Discussion

Niners's avatar
Niners
Experienced Cover User
3 years ago

myob team payroll week has not rolled over

employee timesheet can not be entered into MYOB Team as the payroll week is not there in the dropdown to use.

can you advise what is happening that the payroll week is not there to use

I've been using MYOB Team for ages now and not seen any issue with the Wekly timesheet dates

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi Niners 

     

    Is this happening on the Admin Portal or the Team App itself? If it's on the browser, I recommend clearing the browser cache which can refresh everything and resolve some odd behavior.

     

    If it is on the app, then I would close out of it, restart the device and try again.

     

    If that does not resolve your issue could you please take a screenshot of what you are seeing on your end so I can reproduce the error for further investigation?  


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.