Hi I have completed the latest update, and proceeded to enter data. it asked me to set up password do I did and hadn't notined anything different until I was finalising a Pay. The journal didn't get posted into Accountright but gave me an error message:MYOB.AccountRight.SDK.Contracts.OAuthTokens Can anyone help me to fix this. Thank you.

I have the same issue. Payroll has done update, now after opening I get error saying Confirmantion code is invalid and to contact MYOB. Then the next pop up asks for a password, which I said No. After doing the payroll I get the same error as the OP and its then says Journels are not posted. Edit - I called support and they said its a know issue and are working on a fix. They added me to their list to notify when fixed with a case number

MYOB Payroll Version 2023.1

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ryadre
Trusted User
3 years ago
I have the same issue. Payroll has done update, now after opening I get error saying Confirmantion code is invalid and to contact MYOB. Then the next pop up asks for a password, which I said No.

After doing the payroll I get the same error as the OP and its then says Journels are not posted.

Edit - I called support and they said its a know issue and are working on a fix. They added me to their list to notify when fixed with a case number
HCL
Experienced User
3 years ago
Hi

You need to call their Helpdesk and let them know.
ryadre
Trusted User
3 years ago
I'm in NZ so called the NZ support line off the website
ryadre
Trusted User
3 years ago
No, nothing fixed yet
FourDGroup
Contributing User
3 years ago

Just got through to them as well for an update after 33 minutes on hold and they still have no defined timeline for a fix as at 11:15am 12/04/2023
ATL
Experienced User
3 years ago
I'm getting the same error too. Was just about to ring them so glad I looked here first.
Sean_DC
Former Staff
3 years ago
Hi all,

Thank you for your posts. This is a known issue and has been escalated to our developers. There's no timeframe for when the fix would be available, but rest assured this is looked at as a priority.
ryadre
Trusted User
3 years ago
Nope, I just made a backup, uninstalled payroll. Downloaded the new installer and everything was there still
officeatwab
Experienced User
3 years ago
yeah - same with me, i un installed and re installed new version, it is entering the journals but still asks for password and all my info was still in there - got to admit i was stressing hard that it would all be lost hahaa
ryadre
Trusted User
3 years ago
Copy of the email

Great news. The issue that you reported regarding, being Unable to export journals from MYOB Payroll has now been resolved.
A new installer is Available for Impacted customers on 2023.1.
1. Back up your data and Uninstall your current version of MYOB Payroll.
2. Download the new 2023.1 Installer here.
3. Click on the downloaded .exe file to reinstall MYOB Payroll.
Should you encounter any related issues then please contact our support team and quote.
the following reference number: