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ryadre's avatar
ryadre
Trusted Cover User
4 years ago
Solved

Payroll, software version does not match

Pretty sure I have had this issue in the past, haven recently updated the payroll program. Can someone help please?

  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi ryadre 

     

    The error message is typically caused by having a higher version installed than what MYOB records do show. In your case, I can see you were listed as having 2020.5, as the latest Payroll version was released recently I assume you have upgraded to that. As such, I've updated the records at our end to be 2021.1, this should prevent that message from occurring.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi ryadre 

     

    The error message is typically caused by having a higher version installed than what MYOB records do show. In your case, I can see you were listed as having 2020.5, as the latest Payroll version was released recently I assume you have upgraded to that. As such, I've updated the records at our end to be 2021.1, this should prevent that message from occurring.