We have some staff who are unable to log into MYOB Teams and receiving an Error asking them to try again later. This has been the case for an employee for the last 8 weeks.
I have checked the set up of each employee and is all correct. The employees who are expericing these problems as employees who have changed employment type i.e. full time to casual and employees who are seasonal workers and have been previous marked inactive then made active again.
Hi cass1906
Welcome to the Community Forum. This can happen if an employment basis is changed on AccountRight and it doesn't flow through the Team app.
Can you try removing the employee from the location list and the employee list, then re-invite them, get them to accept the invitation, and try to log in to the app again?
Thank you. Can you explain how i remove them from the Employee List?
Hi cass1906
To remove an employee from the location list:
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you. I have done this and re-sent the invitation to the employee. He has advised that he is unable to log in as his email address is already being used and/or it won't let him reset his password. Can you pelase advise what to do from here?
Thank you. The employee has advised that this does not work.
Hi cass1906
Thanks for checking with your employee and trying that. What we do need to know is when you're trying to reset the password and it's not working, is there an error message that comes up? Or is it stuck on a loading screen?
If you could give a little bit more context on what you both are seeing on your end, and if you could reply with a screenshot that would help us assist you further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
