Forum Discussion

ted188's avatar
ted188
Experienced Cover User
11 months ago

Payroll phantom pay run

MYOB has, without my knowledge processed a pay run for all employees dated today 8 Jan 2025, with period start date today, period end date today, with no payroll categories and nil dollars. The pay run sent itself to ATO and was accepted with one error:  a termination reason is required for one of the employees. Strangely, that employee has not been terminated.

The issue must be connected with a weird request to update to STP2 reporting which I actioned earlier today.

Any ideas?

5 Replies

  • Chris_McComb's avatar
    Chris_McComb
    Trusted Cover User
    11 months ago

    Running an update event within STP centre under STP reports will create a zero payrun. Only a user with access to the file can run this update event. 

  • ted188's avatar
    ted188
    Experienced Cover User
    11 months ago

    That the leaves the problem that all future reports are being "accepted with errors," the error being the missing cessation code for one employee. Not sure why the ATO thinks he's ceased, he is still being paid and his Termination Date field is blank?

  • ted188's avatar
    ted188
    Experienced Cover User
    10 months ago

    Received an email asking to Mark as Solution if issue is solved. Does anyone know why my payroll reports are being "accepted with errors" because of a missing cessation code for an employee who has not ceased?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi ted188,

     

    The issue with your payroll reports being "accepted with errors" due to a missing cessation code can be resolved by following specific steps. Here's a helpful resource to guide you through fixing this issue: Single Touch Payroll reporting error: Accepted with errors.

     

    This guide explains how to review and correct employee details to ensure the cessation code error is resolved.

     

    Regards,

    Sai

  • ted188's avatar
    ted188
    Experienced Cover User
    10 months ago

    The Error Code is CMN.ATO.PAYEVNTEMP.000377. None of the guides including the ATO website knows what this is! I think I'll just pay the employees in future, the ATO can worry about their self created problems.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.