URGENT - Direct Entry User ID / APCA

Question

Can someone please help urgently&nbsp;&nbsp;We have changed our bank account to Macquarie. I have updated the details under the accounts section including the Direct Entry User ID but the payment file returns with several errors:&nbsp;"File contains a balancing account that is not in your nominated list of accounts""File contains a trace account that is not included in your nominated list of accounts""File uploaded isnt a valid format"&nbsp;I have to pay 200 staff today. Macquarie bank say there should be a second section in MYOB that I need to enter the Direct Entry ID but I can't find anything listed on the forum about this, only the accounts section.&nbsp;I am currently on hold with MYOB and have been for 1 hour 22 mins.&nbsp;Please help :(

tracey_h · Answer

Hi&nbsp;Tash2019&nbsp;
&nbsp;
Thanks for your post. The only Direct Entry User ID field is in the Accounts List&gt;&gt;open the bank account funds will be withdrawn from&gt;&gt;Banking tab. This is the field used when creating the ABA file. I'd check with your bank if a self-balancing transaction is required as this might be causing the errors.
&nbsp;
Let me know how you go.
&nbsp;
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URGENT - Direct Entry User ID / APCA

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