Forum Discussion

Dandara's avatar
6 months ago

EFT Payment Processing Error

I seeking assistance with an issue I am encountering while attempting to process an EFT payment for one of my suppliers. Despite verifying the bank details and confirming their accuracy, I continue to receive an error indicating that the BSB or bank account number is incorrect.

To resolve this, I have already taken the following steps:

  1. Verified the bank details multiple times to ensure they are correct.
  2. Deleted the supplier card and created a new one with the correct bank details.

Unfortunately, the error persists. As a workaround, I processed the payment manually through the bank, which successfully went through, further confirming that the bank details are indeed correct.

I have attached a screenshot of the error message for your reference. I would appreciate your prompt support in resolving this issue.

  • I have discovered that the error is due to the lack of a space between the BSB and the account number in the ABA file. I have checked the card, and everything is correct, but this error still occurs only for this particular supplier.

  • Hi Earl_HD 

    I have double-check all the details multiple time and I have created a new card to make sure not was wrong. I have discovered that the error is due to the lack of a space between the BSB and the account number in the ABA file. I have checked the card, and everything is correct, but this error still occurs only for this particular supplier.

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi Dandara,

      Thanks for your response. This requires an individual investigation. We recommend reaching out to our virtual assistant, MOCA. It's designed to dive deeper into issues like this, so give it a try! You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.
       

      Please have your account information and screenshots of the error message ready.

      Regards,
      Earl