We have a Superannuation payment for January 2022, which was put through on 17/02/2022 that still has not been processed.
In the "manage payments" the status shows as "Processing Payment"
No error was received, can anyone please advise what may be causing it not to be processed?
Thank you.
Hi Fatima2,
Thank you for your post. The pay Superannuation service had been temporarily disabled while our teams dealt with a duplication error with payment, if you haven't received a refund our service is now re-enabled and our teams are actively monitoring to ensure that payments are been successfully processed.
Thank you Melissa.
The funds have not yet left our bank account.
Should I just leave everything as is and it will be automatically processed?
Or am I required to delete the payment and try again?
Hi Melissa
I have a Super payment processed on the 2/3/22 for February Superannuation which is also stating "Processing Payment". The funds have not been drawn from my account.
Could you please advise if I should wait, as now over a month or try to reverse and process again?
Kind Regards
Verelle
Hi Verelle,
Thanks for your post. For super payments that are still showing as Processing payment you will need to check the following:
Once you have made any required changes you will need to reverse and reprocess the payments.
Do let me know how you go.
Hi Melissa
I too have a payment sitting there saying processing payment from 7/4/22 and it is still not completed. I am having no end of trouble every client processing super payments and all my clients have accepted the new terms and agreed as per the details required.
This situation is time consuming for both me and the client and frustrating as I now have processed a reversal and the reversal is not showing so I logged in again and its now saying a reversal has been processed but it is not showing in my manage payments window. What on earth is going on with MYOB and these super payments, I have worked tirelessly to get my clients moved over to the MYOB super payments and now this. Your assistance would be appreciated as I do not have 1 1/2 hours to sit on hold waiting for a reponse via phone.
Thanks Julie
