Superannuation payment not processed

Hi Fatima2, 

Thank you for your post. The pay Superannuation service had been temporarily disabled while our teams dealt with a duplication error with payment,  if you haven't received a refund our service is now re-enabled and our teams are actively monitoring to ensure that payments are been successfully processed.

Thank you Melissa.

The funds have not yet left our bank account.

Should I just leave everything as is and it will be automatically processed?

Or am I required to delete the payment and try again?

Hi,

We had the same problem. The status reads as completed, though the funds still have not left our bank account. 

Regards

Linda 

I apologise, it has been taken out. It was just recorded twice still in the bank register.

Hi Garlin94, 

Thanks for the update, glad to hear that it's been completed.

Do let me know if you need any further help. 

Hi Melissa

I have a Super payment processed on the 2/3/22 for February Superannuation which is also stating "Processing Payment".  The funds have not been drawn from my account.

Could you please advise if I should wait, as now over a month or try to reverse and process again?

Kind Regards

Verelle

Hi Verelle, 

Thanks for your post. For super payments that are still showing as Processing payment you will need to check the following:

• the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au 
• the employee is registered for the correct fund as some funds share the same USI. 

Once you have made any required changes you will need to reverse and reprocess the payments.

Do let me know how you go. 

Hi Melissa

I am unable to reverse the Superannuation Payment, as it does not provide me with this option?

I have also checked and the Super payments for same funds have been processed successfully previous month, so not sure why this particular one is not processing.

Look forward to receiving further advice.

Kind Regards

Verelle

Hi Verelle, 

If you've checked each fund and they are the correct funds, please send me a private message with your file ID (This can be found by going to Help > About MYOB AccountRight) and serial number so I can take a look into this further.