Forum Discussion

LindaS7's avatar
LindaS7
Member
3 years ago

Business Basics V1.1

I am unable to confirm my company file online due to Error Code 12029. At present I am using Business Basics on Windows 8 because the business will be retired in the new year. How do I get a confirma...
ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello LindaS7 

 

Welcome to the Community Forum.

 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code

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