Forum Discussion

Contributing User

10 months ago

Fergus Intergration

Hi there, we have been running fergus and MYOB for many years but lately having problems with MYOB not processing customer payments to Fergus side. I have spoke with Fergus and they say nothing has...

Isaiah_C

MYOB Moderator

10 months ago

Hi Nyse,

Sounds like things have gotten a little out of sync, especially after everything running smoothly for so long. If Fergus says nothing's changed on their end, a good first step is to refresh the connection between MYOB and Fergus. Sometimes it just needs a little nudge to get things syncing again.

If that still doesn't do the trick, you can also flick through an API support request here. That'll go straight to the folks who can dig a bit deeper into the techy side of things.

Regards,

Sai

Nyse
Contributing User
10 months ago
Hi Sal,
Could you tell me how to refresh please?
Cheers Nyse
- Doreen_P
  MYOB Moderator
  10 months ago
  Hey Nyse,
  
  Since you've been advised to give Fergus and MYOB a refresh, you can disconnect and then reconnect the integration. If you're not quite sure where to find those settings or how to go about it, reaching out to Fergus support is the way to go.
  
  Cheers,
  
  Doreen