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Over-Boots's avatar
Over-Boots
Experienced Cover User
13 hours ago

Off LIne intergration

I seriously need help.

I have a business using offline MYOB. Initially I paid for Business Lite to bring this business online but found the functionality deficient.

I then requested and paid for  Account Rite Plus.

I received an email dated 12 June with the upgrade file. However when activating the link the previous off line file Park Posts is not there. The only file in the welcome window is Over-Boots which has always been online.

I lodged a support request, Reference number: 03149380 and have not received any response even though the text of that reply promises to do so.

I am currently running the offline file business Park Posts in a spreadsheet.

Please, if anyone from MYOB is there can you please intervene and have this offline file, Park Posts brought into Account Rite Plus (which I have paid for) and allow me to get on with this business.

Colin Clarke

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 hours ago

    Hi Over-Boots, 

     

    I can see this has been going on for quite a while, and I’m sorry to hear about your experience with support.

     

    I’ve followed up with the support team handling this case, and you’ll receive an update by email as soon as possible.

     

    Regards,
    Genreve

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