Finance charges showing as credit
Hi, We had charged finance on some customer invoices and the customers had paid the finance charge as well as the invoiced amount. I just noticed that when we are sending out statements those cu...
Hi uml
When a finance charge is created in AccountEdge, two transactions are created; you have the sales based transaction which accounts for the charge and there is the payment of that charge i.e. the receipt part. In your case, it shoulds like you have deleted the sales journal associated with that finance charge. By doing this you have increased the amount the customer has paid, thus they are in credit.
What I would recommend doing is taking a look at AccountEdge Support Note: Finding and deleting or reversing a finance charge for information on finding that finance charge and then correcting that resulting transaction.
