Forum Discussion

AkramMalik's avatar
31 days ago

installation Error

I have been using  AccoutRight 19.10 Plus, on my PC and suddenly my accounts would not open I downloded 19.10 Plus but when I started it again I got the message "Instalation Error" I cleaned up and reinstalled it, but the same problem. Can someone help me?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi AkramMalik,

     

    There are several reasons why an installation might fail. It could be due to issues with the installer itself or the computer you're using. I recommend getting help from an IT specialist to identify any problems with the computer.

     

    Feel free to post again if you need any other help.

     

    Thanks,
    Genreve

  • Liz_A's avatar
    Liz_A
    Valued User

    Hi AkramMalik 

    Is it an "Initialisation" error? If so, do some web searches as there are solutions to this. It sounds like it's to do with Windows updates, rather than MYOB as v19 is old software that is not supported anymore. If you can't work out a solution, then contact FGH Tables (third party provider) to see if they can assist you. They are used by several of us on the Forum to assist when MYOB can't.

    Cheers

    Liz

    • Good morning Liz A Thanks for pointing me in the rght direction, FGH Tables were great they solved my problems. Thanks once again.