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SSdunedin's avatar
SSdunedin
13 days ago

Invalid fingerprint

We have a read only version of MYOB and can no longer access it.  Not sure if this is because of the new update of MYOB that came out last week.  When I click on "View error details" it says invalid fingerprint.  How do I fix this so we can view the file?  If I click on restart Account Right I get the same error

 

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    13 days ago

    Hi SSdunedin,

     

    Welcome to the Community Forum!

     

    I see you're having trouble accessing your file. No worries, I'm here to help! To fix this, please check out this thread  and follow the steps mentioned in it.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess