MYOB Invoice APP
Hi MYOB Team We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm We run a mobile SERVICE industry business with iPhone & iPad away from the office. Last Thursday the old ...
Forum Discussion
Hi Genreve
Apologies for contacting you again.
Thank you I lodged a support request yesterday - no reply as yet. So I phoned just now, I spoke to a lovely girl for 51 minutes but I did not get my problem resolved. She directed me to https://app.myob.com our staff connot use a browser version working mobile in a van.
This is the APP i need to work on our apple devices https://www.myob.com/au/myob-apps/myob-invoice - it synchronises with the invoices in our file but not the customer cards from my AccountsRight desktop/laptop version.
Can you please advise how/if I can get this resolved - I am a loyal MYOB customer for 20+ years but will need to consider changing software if it cannot be sorted.
Thanks
Robyn
Hi robyno8888,
I checked your case, and it seems to be ongoing. We may need to wait for the support team's response to your support request ticket as this requires troubleshooting. In the meantime, I recommend trying to reinstall the application to see if that helps.
Thanks,
Genreve
Hi Genreve
Thank you for your reply.
Yes, I have tried to reinstall the APP. It doesn't help. Sorry I'm trying to be patient. These are the screenshots of the app on my iPhone 12 Pro Max with the latest iOS Version 18.0.1 update. I entered the invoices dated 15/10/2024 on the desktop version of MYOB. They are now synced in the APP. I did not add these pics to my support request ticket. They may be of help.
Thanks,
Robyn
Hi robyno8888,
Thank you so much for your patience and for sharing the screenshots! This is a great help in troubleshooting the issue. We also appreciate your effort in trying to reinstall the app. I've updated and shared the screenshot with the support ticket you've submitted and notified the relevant team.
Cheers,
Princess
