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GuyLayton100's avatar
GuyLayton100
9 months ago
Solved

MYOB Capture App not working

Hi,

I have been using the MYOB Capture app now for at least 5 years with no problems.

For some reason now I’m getting an error when opening the app… ( I’ve never had to sign into this app before )

I have uninstalled the app and reinstalled the app to no avail.

 

  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi JanPin 

     

    We are hearing of a few instances of users having connection issues today. At this stage our investigations are indicating this issue may be ISP related. To assist our investigation can you please provide details of your ISP?

     

    Can you also please try restarting your router and flush the DNS?

     

    To flush the DNS:

    1. Close AccountRight
    2. Open command prompt - Open the Windows Start Menu>>type "CMD" (less quote marks) before selecting Command Prompt from the search results.
    3. Type in "ipconfig/flushdns" (less quote marks) before selecting Enter - you should encounter a Successfully flushed the DSN Resolver Cache message.
    4. Once you have encountered that message, you can close the Command Prompt and try that connection again.

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 months ago
    Copy LinkReport

    Hi GuyLayton100,

     

    Welcome to the Community Forum!

     

    We are aware of the issue you're experiencing with the MYOB Capture app, and our team is currently investigating it. I understand how important it is for your business operations, and I have also added your account as one of those impacted by the error for documentation purposes. Stay tuned for updates on our status hub. Thanks for your patience!

     

    Cheers,

    Princess

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Hi,

I have been using the MYOB Capture app now for at least 5 years with no problems.

For some reason now I’m getting an error when opening the app… ( I’ve never had to sign into this app before )

I have uninstalled the app and reinstalled the app to no avail.

 

","body@stringLength":"657","rawBody":"

Hi,

I have been using the MYOB Capture app now for at least 5 years with no problems.

For some reason now I’m getting an error when opening the app… ( I’ve never had to sign into this app before )

I have uninstalled the app and reinstalled the app to no avail.

 

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MYOB Capture App not working","moderationData":{"__ref":"ModerationData:moderation_data:874003"},"body":"

Hi GuyLayton100,

\n

 

\n

Welcome to the Community Forum!

\n

 

\n

We are aware of the issue you're experiencing with the MYOB Capture app, and our team is currently investigating it. I understand how important it is for your business operations, and I have also added your account as one of those impacted by the error for documentation purposes. Stay tuned for updates on our status hub. Thanks for your patience!

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-25T11:39:05.627+10:00","lastPublishTime":"2024-07-25T11:55:24.328+10:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":186},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:873999/message:874003","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"815","rawBody":"

Hi ,

\n

 

\n

Welcome to the Community Forum!

\n

 

\n

We are aware of the issue you're experiencing with the MYOB Capture app, and our team is currently investigating it. I understand how important it is for your business operations, and I have also added your account as one of those impacted by the error for documentation purposes. Stay tuned for updates on our status hub. Thanks for your patience!

\n

 

\n

Cheers,

\n

Princess

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