Forum Discussion

Marion08's avatar
Marion08
Contributing Cover User
4 years ago

MYOB Capture not working

I have been trying to use MYOB capture. Which I only just started using a week or so ago and it was wonderful then. Now, it's saying my "version is not valid anymore. Please update to the latest version." As soon as I hit OK. The whole app closes. I have tried uninstalling and still have the same problem. Please help. It was so good.

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    HI Marion08 

     

    Thanks for that information. I have passed it on to the team who are investigating this issue.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi Marion08 

     

    That message occurring with MYOB Capture is something that we have had a number of reports about. So we can fully pass on the situation to our product teams to aid in their investigation getting the following information would be ideal:

     

    • The LAST FOUR digits of your serial number
    • What brand of mobile are you using?
    • Are you using an Apple or Android device?
    • What operating system version are using on that device? Andriod | iOS
    • Have you attempted an uninstall and reinstall of the app on the device?
    • Marion08's avatar
      Marion08
      Contributing Cover User
      4 years ago

      Hi Tracey,

       

      Yes as I mentioned above, I did uninstall and re install the app.

       

      I also restarted my android Samsung Galaxy S8.

       

      Last 4 numbers 7433.

       

      It was working beautifully only a couple of days ago.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        HI Marion08 

         

        Thanks for that information. I have passed it on to the team who are investigating this issue.

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