Forum Discussion

denebdesign's avatar
denebdesign
Contributing User
2 years ago

MYOB Capture not letting me log in

Hi,

New Phone.

MYOB Capture now wants log in.

Username and Password entered correctly and verified as MYOB in browser on new phone works.

Receive "there was a problem signing in. Please make sure your credentials are correct and try again"

MYOB data is on - this was a suggestion from previous post on same issue in April 2023.

thank you

Cameron

  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi denebdesign 

     

    Thank you for your post.

     

    At the moment there is no incident report of the MYOB Capture app not working. Can you please uninstall and reinstall the app.

     

    Once you've done this, could you please confirm if you can sign in? If it's still not working, please send us a screenshot of the error message you receive.

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi denebdesign 

     

    Thank you for your post.

     

    At the moment there is no incident report of the MYOB Capture app not working. Can you please uninstall and reinstall the app.

     

    Once you've done this, could you please confirm if you can sign in? If it's still not working, please send us a screenshot of the error message you receive.

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

    • denebdesign's avatar
      denebdesign
      Contributing User
      2 years ago

      Thank you ,

      I have deleted app and reinstalled and sign it has worked .

       

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi denebdesign 

         

        Thank you for the update. It's great to hear that it is now working. Please don't hesitate to post again if you need help in the future. We are more than happy to assist.

         

        Cheers,

        Princess

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