Forum Discussion

denebdesign's avatar
denebdesign
Contributing User
2 years ago

MYOB Capture not letting me log in

Hi, New Phone. MYOB Capture now wants log in. Username and Password entered correctly and verified as MYOB in browser on new phone works. Receive "there was a problem signing in. Please make sure...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi denebdesign 

     

    Thank you for your post.

     

    At the moment there is no incident report of the MYOB Capture app not working. Can you please uninstall and reinstall the app.

     

    Once you've done this, could you please confirm if you can sign in? If it's still not working, please send us a screenshot of the error message you receive.

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

denebdesign's avatar
denebdesign
Contributing User

Thank you ,

I have deleted app and reinstalled and sign it has worked .

 

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi denebdesign 

 

Thank you for the update. It's great to hear that it is now working. Please don't hesitate to post again if you need help in the future. We are more than happy to assist.

 

Cheers,

Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.