Forum Discussion

Melsy's avatar
Melsy
Experienced Cover User
5 years ago

Notes on Capture App

When adding a note on the Capture App where does it go? When I open the Intray in AR I cannot see the note anywhere?? My client has been adding notes and we cannot seem to find them when we open them up in the Online file

In Tray
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Melsy 


    The MYOB Capture app will allow the user to enter a note when capturing that document. This note is added to the comment field on an AccountRight company file when a bill transaction is generated and will appear in the Memo field for Spend Money transactions. The note will not appear in the actual in Tray.

  • Steven_M's avatar
    Steven_M
    Former Staff
    5 years ago

    Hi Melsy 


    The MYOB Capture app will allow the user to enter a note when capturing that document. This note is added to the comment field on an AccountRight company file when a bill transaction is generated and will appear in the Memo field for Spend Money transactions. The note will not appear in the actual in Tray.

    • Melsy's avatar
      Melsy
      Experienced Cover User
      5 years ago

      Thank you very much. I will pass this on to my client

    • Michele_Clifton's avatar
      Michele_Clifton
      Cover User
      5 years ago

      Hi Steven,

      I am using AccountRight Plus 2020.2.2.  A staff member has advised me he has been adding notes to his capture receipts for over a month.  These tranasctions are recorded in Spend Money, however, contrary to your previous advice the notes are not appearing in Memo Field or anywhere else.  Any solutions for this issue would be appreciated. 

       

      Kind regards,

      Michele

      • Steven_M's avatar
        Steven_M
        Former Staff
        5 years ago

        Hi Michele_Clifton 

         

        When you have the document in the In Tray what actions do you take? Do you use the Create Spend Money or Link to Existing Spend Money?

         

        If you use the Link to Existing Spend Money, the Memo of the transaction will be the one set when that transaction was initially created and will not include the notes entered via the Capture app. 


        If you are using the Create Spend Money option, the notes will be populated in the Memo field. If you are experiencing a different situation we would need to see a screenshot of the notes and that of how the transaction appears within the AccountRight application prior to selecting the Supplier.

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