Forum Discussion

Parters68's avatar
Parters68
Contributing User
13 days ago

MYOB Invoice App

Hi, 

 

Is anyone else having problems getting into the MYOB Invoice App. I open the app and enter my log in details and get a green tick appear on the screen and then nothing else happens. My business partner has tried it on his device and gets the same result. I'm using an iPhone 14 Pro with IOS version 18.1.1.

 

Thanks

  • Shella_A's avatar
    Shella_A
    12 days ago

    Hi all,

     

    To make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update. 

     

    If you've done this and the MYOB Invoice App is not loading, please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out.

     

     

    Cheers,

    Shella

  • Jude_pf's avatar
    Jude_pf
    Contributing Cover User
    13 days ago

    Yes been an issue in our store iPad for a few days

  • Gail65's avatar
    Gail65
    13 days ago

    Yes, we are experiencing the same issue - unable to invoice on an iPhone.

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      12 days ago

      Hi all,

       

      To make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update. 

       

      If you've done this and the MYOB Invoice App is not loading, please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out.

       

       

      Cheers,

      Shella

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