Forum Discussion

FJD's avatar
FJD
User
2 months ago

Transferring JUSTINVOICES serial to different devicei

Have reinstalled Justinvoices on a new device. However have misplaced the original serial number that came with the software package when purchased from a retailer. Current device being used for invoices is on its way out. Is their anyway to view or transfer the serial number from one device to another? 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi FJD

     

    Welcome to our Community Forum. It's important to note that the serial number is tied to the file, not the application itself. This means if you move the file from the old device to the new one, the serial number will carry over. Therefore, to transfer the file from one device to another, the recommended method is to create a backup on the original device and then restore it to the new one.

     

    If you encounter any issues during the backup or restore process, feel free to send me a private message with the email address associated with the old serial number and any other relevant information that could help us identify your account.

     

    Should you need further assistance, don't hesitate to create a new thread.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve