CLOSED – Resolved 27/10/2023 08:36:49AM AEDT Thanks for your patience while we worked on this issue.Service has now been restored. UPDATE 3 – Identified 27/10/2023 12:11:05PM AEDT We apologise for the inconvenience caused. A small number of AccountRight customers are experiencing intermittent connection errors when logging into their files. Our team has identified the issue and is working on a solution.We ask the affected customers to try logging in again in a few hours.Thank you for your patience and understanding. UPDATE 2 – Identified 26/10/2023 01:42:07PM AEDT Our team is investigating an issue where some of the AccountRight customers trying to log in to their files are getting an error " The account is disabled." UPDATE 1:Thanks for your patience while we worked on this issue.Service has now been restored. Our team is investigating an issue where some of the AccountRight customers trying to log in to their files are getting an error " The account is disabled."We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. For more updates refer to our status page MYOB

Hi QLDcardio Thanks for reaching out. Yes, it could be likely related to this incident.We see some customers get a "connection error" and few reports of file stuck on upgrading. Appreciate your understanding. Cheers Priya Selvaraj

We are getting both of these messages. Any idea on how long before it's working again?

Our service has not yet been restored. I am still getting the connection error. I have restarted the PC but unfortunately this has not helped the issue.

Niether has ours located in QLD

AccountRight customers unable to login into their files-RESOLVED

34 Replies

PriyaSelvaraj
MYOB Moderator
9 months ago
Hi nutrition

Thanks for reaching out to the MYOB community. I will reach out via private message to gather some additional details.

Regards

Priya Selvaraj
Felicity3
User
9 months ago
I cannot login to MYOB accountright. I uninstalled and re-installed as I have been away to do the upgrade to 2023.9. The sign-in allows me to put my email address in only and then the right hand corner says "Log in to MYOB" but is moving to the next screen.
PJL1
Contributing Cover User
9 months ago
I am still unable to login to my account . I need to change card details.
- PriyaSelvaraj
  MYOB Moderator
  9 months ago
  Hi PJL1 ,
  
  Thanks for reaching out
  
  Could you let me know what error message you are getting when trying to log in?
  
  I will also reach out via private message requesting additional information to help you with updating the card details. Meanwhile, it can be changed via My account, refer to the help article for instructions Your MYOB subscription and payment details - MYOB AccountRight - MYOB Help Centre
  
  Thanks
  
  Priya Selvaraj

Forum Discussion

AccountRight customers unable to login into their files-RESOLVED

CLOSED – Resolved

UPDATE 3 – Identified

UPDATE 2 – Identified

34 Replies

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