Forum Discussion

CarlL1's avatar
3 years ago

Application Hang Error - whenever I try to start MYOB AR it stops half way thru and will not open at all anymore

I am reaching out to you in frustration again, as my Surface 7 notebook will not now load the MYOB software, and the software appears to just hang on opening.  It use to load the first week we transf...
  • CarlL1's avatar
    3 years ago

    Finally after a mamoth 5-6 hours on on help desk calls and waiting in queues, 5 disconnected phonecalls off there helplines, I have a solution / work around.

     

    Turns out that my Surface 7, and docking station were interacting funny with MYOB AR software and appearing to be frozen.   In fact it was not frozen, the MYOB screen was showing on another mysterious screen somewhere in outerspace. 

     

    We eventually proved this by simply loading MYOB, then when it appeared to stall, pressing TAB once follwed by ENTER.  This brought up the Start a new company screen which proved that MYOB was still working.  Once we proved it was still working and not frozen, we then disconnected the docking station, so that Windows reverted to only the laptop screen, and there it popped up.  MYOB Finally.  

    After then re attaching the docking station, MYOB stayed there on the screen, however once restarted it again disappeared.  

     

    So we finally have a work around if not a full solution.