I need to cancel an AccountRight subscription. Our community group upgraded to MYOB Business a few months ago and need to cancel our old subscription. I have called to ask to have it cancelled but the person who originally created the account needs to do this. As we are a not for profit small community group that person is not long around and started it 15 years ago. Please help
Hi TBAFC,
Thank you for your post, and welcome to the community forum!
I can see that you would like to cancel your Accountright subscription as you have already moved to MYOB Business. Cancellation is now being processed through myaccount and this helpful article, Cancelling Your MYOB Subscription, has detailed information on canceling your account. However please be advised that only the primary contact has the ability or access to initiate a cancellation.
If you need immediate assistance, please engage with MOCA virtual assistant. Click the chat bubble at the bottom of the help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.
Cheers,
Jem
Hi
I am unable to do that as we no longer have access to our AccountRight program. It was installed on a laptop that we no longer have.
