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lit-tome's avatar
lit-tome
Contributing User
10 months ago
Solved

Cannot login: Script Error - "Unable to get property 'prototype' of undefined or null reference"

Recently we had a staff member get a script error when logging into AccountRight with their account. We've gone through the following steps to resolve with no resolution: 1. Reset account password ...
  • lit-tome's avatar
    lit-tome
    10 months ago

    This issue according to a couple of teams I look after have confirmed that this is no longer an issue. There was no communication from MYOB on this, it just started working from yesterday.

     

    One of these two opted to use the reset password work around to continue logging into their account, and from yesterday they no longer had to perform the password reset work around.

     

    The other opted to work around this by innviting another email address and logging in with this. They''ve also confirmed they can now login fine with their original account.

     

    This issue can probably be considered resolved at this point, and I will mark this as the solution even though there was no solution to this issue, just work arounds.

     

JS_MMT22's avatar
JS_MMT22
Experienced User

Update: MYOB were not Helpful - DO NOT WASTE YOUR TIME

 

However, our amazing IT team @ TRIBE (www.tribe.co.nz) have found the problem.

 

It turns out MYOB uses old IE11 and Active X components which our Essential 8 require to be disabled. So our IT team has had to enable the components. 

 

Let your IT team know and they should know how to fix the issue. BUT MYOB update your software, move with the times, for goodness sake!

lit-tome's avatar
lit-tome
Contributing User
10 months ago

This issue according to a couple of teams I look after have confirmed that this is no longer an issue. There was no communication from MYOB on this, it just started working from yesterday.

 

One of these two opted to use the reset password work around to continue logging into their account, and from yesterday they no longer had to perform the password reset work around.

 

The other opted to work around this by innviting another email address and logging in with this. They''ve also confirmed they can now login fine with their original account.

 

This issue can probably be considered resolved at this point, and I will mark this as the solution even though there was no solution to this issue, just work arounds.

 

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