Fraud
MYOB Moderator, I have had an issue with Fraud. I have tried calling the MYOB number but after a significant amount of time, the call custs off. Multiples calls back and can not get to the fr...
Forum Discussion
Hi Shane7
While waiting for MYOB to get back to you, I suggest you log in and cancel their access, or set so they need a user name and password to sign in (rather than my.myob email address) and reset the password. Give the new password to the legitimate user.
If unsure about any of this, see MYOB's online Support section and do a search for managing users or similar - you should find Support Notes to guide you.
Regards
Gavin
Hi Gavin,
Thanks for the suggestion however the person concerned had been allocated as the Administrator.
The issue is the two factor authentication whereby to reset the password for the administrator function requires a code to be sent to a mobile number, which is the mobile phone of the perpetrator.
Soooo ... need MYOB's assistance.
Strangely enough my ticket I lodged on line asking someone to call me, replied by email to me, very shortly after I posted here and send a couple of useless forms completely unrelated to my issue. I'm sure you can imagine the frustration.
Anyway, perhaps, maybe, possibly, by some miricle ... I may eventualy get a call from outside the matrix by the agents at MYOB.
Thank you personally for the time taken to offer some advice ... it would have been a great solution is different circumstances.
Regards
Shane
